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Returns Policy

Kinky Fever's 1 Year Guarantee

  • We offer a full one year warranty on everything*.
  • (*excludes batteries & condoms)
  • If an item develops a fault within the first 30 days we can offer a refund or exchange, after 30 days it is exchange only.
  • Items that have not been opened, used or worn and still have all its packaging/labels intact can be returned within 30 days from being delivered for a full product refund or exchange.
  • In all cases you will need to notify us of your intention to return an item by either completing the online returns form or by emailing us at
  • You will be issued with a returns number, you can then post the item back to us at the provided address.
  • If you are returning a 'special offer or promotional' item that reduced the purchase price on any other items that you wish to keep, the cost difference (full cost-offer cost) will be deducted from your refund.
  • After receiving your returned faulty item we will refund your postal costs upto a maximum of £2.99
  • Replacement of faulty items are sent back to you free of charge.
  • If you are returning an item from outside of the UK we do not cover any postage charges to return items back to us under any circumstances.
  • Any discrepancies or damaged items need to be reported to us within 36 hours of being delivered.

  • If your delivery is returned to us for due to failed delivery attempts or failure to collect from your local depot, please be advised any additional shipping charges to re-ship the order will not be subsidised.
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