Kinky Fever's 1 Year Guarantee
- We offer a full one year warranty on everything*.
- If an item develops a fault within the first 28 days we can offer a refund or exchange, after 28 days it is exchange only.
- Items that have not been opened, used or worn and still have all its packaging/labels intact can be returned within 28 days from being delivered for a full product refund or exchange.
- In all cases you will need to notify us of your intention to return an item by either completing the online returns form or by emailing us at email@example.com
- You will be issued with a returns number, you can then post the item back to us at the provided address.
- If you are returning a 'special offer or promotional' item that reduced the purchase price on any other items that you wish to keep, the cost difference (full cost-offer cost) will be deducted from your refund.
- After receiving your returned faulty item we will refund your postal costs upto a maximum of £2.99
- Replacement of faulty items are sent back to you free of charge.
- If you are returning an item from outside of the UK we do not cover any postage charges to return items back to us under any circumstances.
- Any discrepancies or damaged items need to be reported to us within 36 hours of being delivered.